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International Journal of Services, Economics and Management

2014 Vol. 6 No. 2

Special Issue on Service Imperatives in the New Economy – Enhancing Customer Experience

Guest Editors: Dr. P.V. Mathew and Dr. Vincent Varghese


PagesTitle and authors
115-131Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers
Anupama Sukhu; Anil Bilgihan
DOI: 10.1504/IJSEM.2014.062139

132-145Employees' perception of empowerment: a comparative study among different sectors of banks
Elizabeth George; K.A. Zakkariya
DOI: 10.1504/IJSEM.2014.062140

146-162A comparison of academia and industry perceptions of an ideal hospitality management programme
Chandan Kumar Banerjee; Kaushik Mandal
DOI: 10.1504/IJSEM.2014.062141

163-180Enhancing customer experience in Canadian hotels
Chandana Jayawardena; Anupama Sukhu
DOI: 10.1504/IJSEM.2014.062142

181-192Using practice theory to analyse value propositions and value facilitation in self-reliance training
Benjamin P.W. Ellway
DOI: 10.1504/IJSEM.2014.062143

193-208Exhibitors and visitors' motivations at destination trade shows
Shobha Menon; Manoj Edward
DOI: 10.1504/IJSEM.2014.062144