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International Journal of Services, Economics and Management

2012 Vol. 4 No. 3


PagesTitle and authors
169-185Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India
Fauzia Siddiqui; Abid Haleem; Chitra Sharma
DOI: 10.1504/IJSEM.2012.048619

186-208Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms: an SEM approach
Keng-Boon Ooi; Veeri Arumugam; Voon-Hsien Lee; Janet Lew-Sian Wooi
DOI: 10.1504/IJSEM.2012.048618

209-235The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis
Lai-Ying Leong; Teck-Soon Hew; Keng-Boon Ooi; Binshan Lin
DOI: 10.1504/IJSEM.2012.048620

236-251Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers
Jia-Jia Sim; Foong-Min Kong; Voon-Hsien Lee; Garry Wei-Han Tan; Aik-Chuan Teo
DOI: 10.1504/IJSEM.2012.048621

252-264Weighted directed graph: a Petri net-based method of extraction of closed weighted directed Euler trail
Sunita Kumawat
DOI: 10.1504/IJSEM.2012.048622