International Journal of Services, Economics and Management

2010 Vol. 2 No. 1

Pages	Title and authors
1-29	An e-services reference model to streamline the Global Village Grid Seyyed Mohsen Hashemi, Mohammadreza Razzazi DOI: 10.1504/IJSEM.2010.029789
30-45	Factors that mitigate employee job stress in the service industry Amarjit Gill, Nahum Biger, Smita Bhutani DOI: 10.1504/IJSEM.2010.029790
46-58	IT project risk assessment methods: a literature review Shan Liu, Jinlong Zhang DOI: 10.1504/IJSEM.2010.029791
59-79	Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon Meghana Rao, Tugrul U. Daim DOI: 10.1504/IJSEM.2010.029792
80-108	The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives Mohammed T. Nuseir, Mamoun N. Akroush, Bushra K. Mahadin, Abdullah Q. Bataineh DOI: 10.1504/IJSEM.2010.029793