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Vol. 2
Vol. 1

International Journal of Services, Economics and Management

2010 Vol. 2 No. 1

 

PagesTitle and authors
1-29An e-services reference model to streamline the Global Village Grid
Seyyed Mohsen Hashemi, Mohammadreza Razzazi
DOI: http://dx.doi.org/10.1504/IJSEM.2010.029789

30-45Factors that mitigate employee job stress in the service industry
Amarjit Gill, Nahum Biger, Smita Bhutani
DOI: http://dx.doi.org/10.1504/IJSEM.2010.029790

46-58IT project risk assessment methods: a literature review
Shan Liu, Jinlong Zhang
DOI: http://dx.doi.org/10.1504/IJSEM.2010.029791

59-79Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon
Meghana Rao, Tugrul U. Daim
DOI: http://dx.doi.org/10.1504/IJSEM.2010.029792

80-108The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives
Mohammed T. Nuseir, Mamoun N. Akroush, Bushra K. Mahadin, Abdullah Q. Bataineh
DOI: http://dx.doi.org/10.1504/IJSEM.2010.029793