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Vol. 1

International Journal of Productivity and Quality Management

2017 Vol. 22 No. 3


PagesTitle and authors
281-308The assessment of service quality in private hospitals in Amman area using the gap approach
Alaa Khraisat; Rateb J. Sweis; Rawan Saleh; Taghreed Suifan; Mohammed Hiyassat; Adel Sarea
DOI: 10.1504/IJPQM.2017.10007872

309-339Positioning the decoupling point along a supply chain: a case study
Hande Erdogan Aktan; Gokhan Akyuz
DOI: 10.1504/IJPQM.2017.10007873

340-362Optimisation of wire electric discharge machining process: a review and reflection
Abhijit Saha; Subhas Chandra Mondal
DOI: 10.1504/IJPQM.2017.10007874

363-377Identifying and analysing components of customer relationship management influencing customer-oriented behaviour of employees: the case of Bank Mellat branches of Khouzestan Province
Seyed Fathollah Amiri Aghdaie; Bahman Sasani
DOI: 10.1504/IJPQM.2017.10007875

378-394Identifying and prioritising operational performance indicators of the Ethiopian leather industry
Sisay Addis; Akshay Dvivedi; Birhanu Beshah
DOI: 10.1504/IJPQM.2017.10007877

395-412The mediating role of outsourcing in the relationship between speed, flexibility and performance: a Saudi Arabian study
Mario Ferrer; Ricardo Santa
DOI: 10.1504/IJPQM.2017.10007878

413-425The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry: Tehran Tejarat Bank agencies
Fatemehsadat Mousavifard; Mohammad Rahmanian; Abdolhossein Ayoubi
DOI: 10.1504/IJPQM.2017.10007880