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Vol. 1

International Journal of Productivity and Quality Management

2016 Vol. 19 No. 1

 

PagesTitle and authors
1-20Use of quality management tools to analyse delivery exceptions in the motor carrier industry: a case study
Ike C. Ehie; Debra L. Gilliland
DOI: 10.1504/IJPQM.2016.078006

21-37Scope creep: implications on customer satisfaction index in software industry
K. Lakshmi Madhuri; Jawahar J. Rao; Suma Vasudeva Murthy
DOI: 10.1504/IJPQM.2016.078007

38-50Relationship between service quality and customer satisfaction: a study of Malaysian banking industry
Lay Hong Tan; Boon Cheong Chew; Syaiful Rizal Hamid
DOI: 10.1504/IJPQM.2016.078008

51-73Examining the role of inventory in business enterprises: is there a paradigm shift?
Khaled Elsayed
DOI: 10.1504/IJPQM.2016.078010

74-97The integration of maintenance plans and production scheduling for a degradable multi-state system: a literature review
Ghita Ettaye; Abdellah El Barkany; Ahmed El Khalfi
DOI: 10.1504/IJPQM.2016.078017

98-115A critical analysis of information technology and business process reengineering
Hari Lal Bhaskar
DOI: 10.1504/IJPQM.2016.078018

116-138Design of quality system documentation in hydrotiller production unit as improvement of quality management system in small and medium enterprise
Nilda Tri Putri; Frastia Retha; Sha'ri Mohd Yusof
DOI: 10.1504/IJPQM.2016.078019