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Vol. 1

International Journal of Productivity and Quality Management

2016 Vol. 17 No. 4

 

PagesTitle and authors
409-436Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry: an empirical study
Girish K. Nair; Nidhi Choudhary
DOI: 10.1504/IJPQM.2016.075243

437-455Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Alaa Dammaj; Afnan Alawneh; Ayman Abu Hammad; Rateb J. Sweis
DOI: 10.1504/IJPQM.2016.075248

456-473Critical success factors of Lean Six Sigma practices on business performance in Malaysia
N.N. Kader Ali; Chee Wei Choong; K. Jayaraman
DOI: 10.1504/IJPQM.2016.075251

474-506A case study: to reduce process variability of valve seat depth in cylinder head using Six Sigma methodology
Tejaskumar S. Parsana; Darshak A. Desai
DOI: 10.1504/IJPQM.2016.075250

507-535Application of Six Sigma at an export oriented unit: a case study
Nayankumar J. Prajapati; Darshak A. Desai
DOI: 10.1504/IJPQM.2016.075249

536-548Cost of quality in healthcare: a case study in a clinical laboratory
Mouna Zahar; Abdellah El Barkany; Ahmed El Biyaali
DOI: 10.1504/IJPQM.2016.075254