International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2013 Vol.11 No.4


Pages Title and author(s)
371-392A framework for comparative evaluation of lean performance of firms using fuzzy TOPSIS
Sanjay Kumar; Bhim Singh; Mohammed Asim Qadri; Y.V. Satya Kumar; Abid Haleem
DOI: 10.1504/IJPQM.2013.054267
393-411Implementing TQM initiatives in public service organisations: case of academic libraries
Ville Tuomi; Mian M. Ajmal; Petri T. Helo
DOI: 10.1504/IJPQM.2013.054268
412-433Doing more with less: a pharmaceutical supplier case
Dimitrios Folinas; John Ngosa
DOI: 10.1504/IJPQM.2013.054264
434-445An AHP/DEA ranking method based on service quality approach: a case study in hotel industry
Hadi Shirouyehzad; Farhad Hosseinzadeh Lotfi; S. Mohammad Arabzad; Reza Dabestani
DOI: 10.1504/IJPQM.2013.054269
446-474The impact of TQM practices on service quality in cellular communication companies in Jordan
Sulieman Ibraheem Shelash Al-Hawary; Amr Adel Ahmad Abu-Laimon
DOI: 10.1504/IJPQM.2013.054270
475-489How many steps to quality? From Deming cycle to DMAIC
Mark Gershon; Jagadeesh Rajashekharaiah
DOI: 10.1504/IJPQM.2013.054271