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International Journal of Productivity and Quality Management
Published issues
2013 Vol.11 No.4
International Journal of Productivity and Quality Management
2013 Vol.11 No.4
Pages
Title and author(s)
371-392
A framework for comparative evaluation of lean performance of firms using fuzzy TOPSIS
Sanjay Kumar; Bhim Singh; Mohammed Asim Qadri; Y.V. Satya Kumar; Abid Haleem
DOI
:
10.1504/IJPQM.2013.054267
393-411
Implementing TQM initiatives in public service organisations: case of academic libraries
Ville Tuomi; Mian M. Ajmal; Petri T. Helo
DOI
:
10.1504/IJPQM.2013.054268
412-433
Doing more with less: a pharmaceutical supplier case
Dimitrios Folinas; John Ngosa
DOI
:
10.1504/IJPQM.2013.054264
434-445
An AHP/DEA ranking method based on service quality approach: a case study in hotel industry
Hadi Shirouyehzad; Farhad Hosseinzadeh Lotfi; S. Mohammad Arabzad; Reza Dabestani
DOI
:
10.1504/IJPQM.2013.054269
446-474
The impact of TQM practices on service quality in cellular communication companies in Jordan
Sulieman Ibraheem Shelash Al-Hawary; Amr Adel Ahmad Abu-Laimon
DOI
:
10.1504/IJPQM.2013.054270
475-489
How many steps to quality? From Deming cycle to DMAIC
Mark Gershon; Jagadeesh Rajashekharaiah
DOI
:
10.1504/IJPQM.2013.054271
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