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International Journal of Internet and Enterprise Management

2008 Vol. 5 No. 4

Special Issue on Quality in Multi-Channel Services Employing Virtual Channels

Guest Editor: Professor Rui Sousa

 

Editorial
PagesTitle and authors
298-312Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil
Gustavo Quiroga Souki, Cid Goncalves Filho
DOI: 10.1504/IJIEM.2008.020103

313-332Application of quality methodologies to the development of a website
Carlos Malarranha, Rogerio Puga-Leal, Zulema Lopes Pereira
DOI: 10.1504/IJIEM.2008.020104

333-352Instrumentation and measurement of multi-channel services systems
Vincent Chevrin, Jose Rouillard
DOI: 10.1504/IJIEM.2008.020105

Additional Papers

353-372IT-enablement of Knowledge Management: the modelling of enablers
M.D. Singh, R. Kant
DOI: 10.1504/IJIEM.2008.020106

373-389User involvement to enhance expertise in system development
Richard Discenza, Debbie Tesch, Gary Klein, James J. Jiang
DOI: 10.1504/IJIEM.2008.020107