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International Journal of Electronic Finance

2011 Vol. 5 No. 4

 

PagesTitle and authors
299-315Measuring e-statement quality impact on customer satisfaction and loyalty
Hussain Ali Bekhet; Basheer Abbas Al-alak
DOI: 10.1504/IJEF.2011.043345

316-332Modelling the impact of internal and external variables on consumer durables in a matured marketing environment
A.M. Sakkthivel
DOI: 10.1504/IJEF.2011.043346

333-356Towards e-banking: the evolution of business models in financial services
Anu Bask; Hilkka Merisalo-Rantanen; Markku Tinnila; Theresa Lauraeus
DOI: 10.1504/IJEF.2011.043347

357-373Investigating customer satisfaction, loyalty and web usability concerning the use of Word-of-Mouth as a means of referral among internet banking users in Malaysia
Tan Hui Lee; Noor Ismawati Jaafar
DOI: 10.1504/IJEF.2011.043348

374-384Reduction of global development cost caused by microfinance inefficiencies
Tomas Hes; Karel Srnec
DOI: 10.1504/IJEF.2011.043349