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International Journal of Electronic Customer Relationship Management

2016 Vol. 10 No. 2/3/4


PagesTitle and authors
89-102Key factors influencing patient loyalty
Yu-Li Lan; Jia-Yi Hung; Chien-Chih Chen; Cheng-Wen Yao
DOI: 10.1504/IJECRM.2016.10003099

103-124Fundamentals of configuration methodology: aligning customer requirements into design philosophy
Ahm Shamsuzzoha; Petri T. Helo
DOI: 10.1504/IJECRM.2016.10003101

125-137An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Richard A. Heiens; Ravi Narayanaswamy
DOI: 10.1504/IJECRM.2016.10003104

138-157The impact of knowledge management on customer relationship management: a case from the fast food industry in Jordan
Fadi Mahawrah; Issa Shehabat; Emad Abu-Shanab
DOI: 10.1504/IJECRM.2016.10003108

158-178Improving customer loyalty evaluation methods in the grocery retail industry: a data mining approach
Samira Khodabandehlou; Ali Akbar NikNafs
DOI: 10.1504/IJECRM.2016.10003155

179-197Investigating the effective factors in users' satisfaction with social network sites
Seyyed Mehdi Mirmehdi; Ali Sanayei; Hossein Rezaei Dolatabadi
DOI: 10.1504/IJECRM.2016.10003156

198-215Nutritional application software for restaurants: the tool of customer satisfaction and behaviour
Georgios Palisidis; Katerina Giazitzi; Vaios Karathanos; George Boskou
DOI: 10.1504/IJECRM.2016.10003160

216-224An analytical study on the resident's satisfaction of rural rejuvenation plan in Taiwan: grey relational analysis of grey system theory
Chih-Cheng Huang; Ming-Yuan Hsieh
DOI: 10.1504/IJECRM.2016.10003169