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International Journal of Electronic Customer Relationship Management

2015 Vol. 9 No. 4


PagesTitle and authors
203-219Website quality: imperatives for effective industrial marketing through websites' usage intensity augmentation
D. Jayaprakash Kanagaraj; J. Clement Sudhahar
DOI: 10.1504/IJECRM.2015.074190

220-239Designing the impact pattern of electronic service quality through perceived value and electronic trust on customers' electronic commitment (case study of customers of different branches of Mellat bank in Shiraz)
Z. Saneian; M. Seify; A. Joukar
DOI: 10.1504/IJECRM.2015.074191

240-253Exploring dimensions and challenges of services quality in banking sector of Pakistan: a focus group methodology
Khuram Shahzad; M.M. Haris Aslam; Naveda Kitchlew; Sami Ullah Bajwa
DOI: 10.1504/IJECRM.2015.074195

254-270Impact of electronic customer relationship management in banking sector
Emad Abu-Shanab; Layla Anagreh
DOI: 10.1504/IJECRM.2015.074196