International Journal of Electronic Customer Relationship Management

2011 Vol. 5 No. 3/4

Pages	Title and authors
203-219	Utilisation of CRM and its impact on sales performance: a study of sales professionals working in a virtual environment Michael Rodriguez; Frederick Yim DOI: 10.1504/IJECRM.2011.044687
220-235	An approach to optimised customer segmentation and profiling using RFM, LTV, and demographic features Morteza Namvar; Sahand Khakabimamaghani; Mohammad Reza Gholamian DOI: 10.1504/IJECRM.2011.044688
236-249	Learning and preparing for Thailand Quality Award: customer satisfaction analysis Kongkiti Phusavat; Pornthep Anussornnitisarn; Sarocha Lopakulkiat; Alain Y.L. Chong DOI: 10.1504/IJECRM.2011.044689
250-258	An image-based authentication for mobile phone to prevent unauthorised usage S. Mohamed Mansoor Roomi; S.L. Virasundarii; S. Selvamegala; B. Gururevathi DOI: 10.1504/IJECRM.2011.044690
259-271	Value drivers for technology enabled sales force automation Sandeep Puri; Jayanthi Ranjan DOI: 10.1504/IJECRM.2011.044691
272-287	The impact of website attractiveness, consumer-website identification, and website trustworthiness on purchase intention Zui Chih Lee; Jennifer Yurchisin DOI: 10.1504/IJECRM.2011.044692
288-304	How Web 2.0 supports customer relationship management in Amazon Alton Y.K. Chua DOI: 10.1504/IJECRM.2011.044693
305-322	Business value added through RFID deployment in retail: a synthesis, conceptual framework and research propositions Pankaj M. Madhani DOI: 10.1504/IJECRM.2011.044694