International Journal of Electronic Customer Relationship Management

2010 Vol. 4 No. 1

Pages	Title and authors
4-18	A framework of outsourcing relationship marketing: a focus on the Malaysian hotel industry Maria Abdul-Rahman, Yusniza Kamarulzaman DOI: 10.1504/IJECRM.2010.031378
19-32	Total quality management and its impact on innovation performance: a study with respect to large and medium manufacturing organisations in India K.P. Satish, R. Srinivasan DOI: 10.1504/IJECRM.2010.031379
33-42	A conceptual understanding of the impact of marketspace on the four P's of marketing Nirmalya Bandyopadhyay DOI: 10.1504/IJECRM.2010.031380
43-59	Mechanisms that drive cognitive performance across business expertise development – an integrated cross-cultural study Shirley Thomas, Wim H. Gijselaers, Mien S.R. Segers DOI: 10.1504/IJECRM.2010.031381
60-76	A simple approach to valuing Asian rainbow options Huirong Zhan, Qiansheng Cheng DOI: 10.1504/IJECRM.2010.031382
77-86	User's perspective of factor(s) influencing for ERP implementation in small and medium enterprises in India Parijat Upadhyay, Pranab K. Dan DOI: 10.1504/IJECRM.2010.031383
87-95	Service quality gap and customers' satisfaction of private sector banks: an empirical study Sunayna Khurana DOI: 10.1504/IJECRM.2010.031384