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Vol. 1

International Journal of Business Performance Management

2012 Vol. 13 No. 3/4

Special Issue on Performance and Efficiency Management of Service Sector Organisations

Guest Editor:Dr. Debaprosanna Nandy

 

Editorial
PagesTitle and authors
227-243Sophisticating business performance management for banks: using data envelopment analysis on business process level
Anne Schaefer; Andreas Burger; Jürgen Moormann
DOI: 10.1504/IJBPM.2012.047293

244-256Assessing impact of the technological perspective of AIS quality on banking performance matrix
Ahmed A. Mohammad
DOI: 10.1504/IJBPM.2012.047294

257-273Using data envelopment analysis to measure ports efficiency
Chafik Abid; Lotfi Tadj
DOI: 10.1504/IJBPM.2012.047295

274-293Compare bancassurance sales with an insurer's own team in Taiwan
Chiang Ku Fan
DOI: 10.1504/IJBPM.2012.047296

294-311Managing airline productivity using data envelopment analysis
Dauw-Song Zhu; Chih-Te Lin; Chieh-Ju Yang; Kuo-Chung Chang
DOI: 10.1504/IJBPM.2012.047297

312-329Efficiency study of Indian public sector banks - an application of data envelopment analysis and cluster analysis
Debaprosanna Nandy
DOI: 10.1504/IJBPM.2012.047298

330-340Efficiency for Indian public sector and private sector banks in India: assessment of impact of global financial crisis
Dhananjay Bapat
DOI: 10.1504/IJBPM.2012.047299

341-365An analysis of the technical efficiency of Indian public sector banks through DEA approach
Manas Kumar Baidya; Debabrata Mitra
DOI: 10.1504/IJBPM.2012.047300

366-385The effects of mergers and acquisitions on business performance in Nigerian banking industry: an empirical analysis
Olawumi Dele Awolusi
DOI: 10.1504/IJBPM.2012.047301

386-407Bank productivity measurement using Hicks-Moorsteen indices: evidence from Indian public sector banks
Hitesh Arora; Padmasai Arora
DOI: 10.1504/IJBPM.2012.047302

408-425An investigative study of operational performance and service quality of Indian public sector banks
Sajeev Abraham George; Nilanjan Chattopadhyay
DOI: 10.1504/IJBPM.2012.047303

426-449Seaport performance comparison using data envelopment analysis: the case of Iberian container terminals
João Carlos Quaresma Dias; Susana G. Azevedo; João M. Ferreira; Sérgio F. Palma
DOI: 10.1504/IJBPM.2012.047304

450-472Technical efficiency of Indian commercial banks: an empirical analysis
Subroto Chowdhury
DOI: 10.1504/IJBPM.2012.047305

473-488Shareholder vs. stakeholder governance index and performance: evidence from the Tunisian quoted banks
Wissem Bouaziz; Abdelfettah Bouri
DOI: 10.1504/IJBPM.2012.047306