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Vol. 1

International Journal of Business Excellence

2016 Vol. 10 No. 2

 

PagesTitle and authors
139-151Triple bottom line extended - a bipolar approach of implementation, assessment and reporting of sustainable business models and sustainable business practices
Göran Svensson; David Eriksson; Carmen Padin
DOI: 10.1504/IJBEX.2016.078016

152-161Optimisation of burning loss in reheating furnace of hot rolling mill using Taguchi technique
G.S. Dangayach; Priyanka Gupta
DOI: 10.1504/IJBEX.2016.10000037

162-176Effect of environment, colour and music on customer loyalty in restaurants and coffee shops
Ana Saffar
DOI: 10.1504/IJBEX.2016.10000038

177-189Investigation of overvalued and undervalued stocks: the case of BSE Sensex
Shraddha Mishra; Raj Kumar
DOI: 10.1504/IJBEX.2016.10000039

190-208Systematic retrofit methodology for chemical batch processes to improve economic and production performance
Yeshwant Raj; Himanshu Gupta
DOI: 10.1504/IJBEX.2016.10000042

209-239Enablers and barriers of mobile banking opportunities in rural India: a strategic analysis
Abhishek Behl; Manju Singh; V.G. Venkatesh
DOI: 10.1504/IJBEX.2016.10000102

240-263Designing the strategy map for hotels with key performance indicators of balanced scorecard using DEMATEL technique
Devkant Kala; S.C. Bagri
DOI: 10.1504/IJBEX.2016.078005

264-282Studies of CRM: management capabilities and the mediating role of customer satisfaction
Cheng-Se Hsu; Majidul Islam; Yi-Feng Yang
DOI: 10.1504/IJBEX.2016.078027