Title: Impact of total quality management on organisational performance: exploring the mediating effects of organisational learning and innovation

Authors: Mohsen Modarres; Jaleh Pezeshk

Addresses: Management Consulting Group, 218 Main St. 473, Kirkland, WA 98033, USA ' Shahid Beheshti University, 218 Main Street 473, Kirkland, WA 98033, USA

Abstract: Total quality management involves integrated and dynamic processes. Previous researchers have endeavoured to examine the relationship between TQM and organisational performance by untangling the major components of the TQM, such as learning capabilities and process and product innovations. However, past studies have neglected to examine the mediating impact of both organisational learning capabilities and innovations on the relationship between TQM and organisational performance. In the present research we explored the mediating impact of organisational learning and innovations on the TQM-performance relationship. Our results revealed that TQM has a positive and significant association with both organisational learning and innovations. Moreover, organisational learning and innovations were positively and significantly associated with organisational performance. Findings also revealed that TQM-performance is greater when mediated by learning and innovation compared to direct influence of TQM on organisational performance.

Keywords: quality management; organisational learning; innovation performance; organisational performance; strategy; business environment; mediating effects.

DOI: 10.1504/IJBE.2017.092225

International Journal of Business Environment, 2017 Vol.9 No.4, pp.356 - 389

Received: 07 Aug 2017
Accepted: 10 Aug 2017

Published online: 11 Jun 2018 *

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