Title: M-government, from rhetoric to reality: learning from leading countries

Authors: Sang M. Lee, Xin Tan, Silvana Trimi

Addresses: CBA 209, Department of Management, University of Nebraska – Lincoln, Lincoln, NE 68588-0491, USA. ' CBA 209, Department of Management, University of Nebraska – Lincoln, Lincoln, NE 68588-0491, USA. ' CBA 209, Department of Management, University of Nebraska – Lincoln, Lincoln, NE 68588-0491, USA

Abstract: Mobile Government (m-government) is a strategy and its implementation by the government to provide information, deliver services, engage citizens and improve efficiency through mobile devices. M-government is regarded both as a subset and a supplement of the broader Electronic Government (e-government). With a high penetration rate of mobile devices, m-government initiatives will play an increasingly important role. This paper presents a survey of m-government practices in leading countries, based on a framework of m-government development. Built upon the review, this paper discusses the state-of-the-art, benefits, risks and future directions of m-government.

Keywords: electronic government; e-government; internet; mobile government; m-government; short message service; SMS; wireless technology; mobile communications.

DOI: 10.1504/EG.2006.009213

Electronic Government, an International Journal, 2006 Vol.3 No.2, pp.113 - 126

Published online: 10 Mar 2006 *

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