Title: The impact of job satisfaction, trust, gender and supervisor support on perceived organisational performance: an exploratory study in the UAE service sector

Authors: Rachid Zeffane; Shaker Bani Melhem; Priya Baguant

Addresses: Department of Management, College of Business Administration, University of Sharjah, United Arab Emirates ' Department of Management, College of Business Administration, University of Sharjah, United Arab Emirates ' Department of Management, College of Business Administration, University of Sharjah, United Arab Emirates

Abstract: In this study, we examine the impact of trust, gender, perceived supervisor support and job satisfaction on perceived organisational performance. The study focuses on a sample of 311 employees from the service sector in the United Arab Emirates (UAE). The concepts and instruments utilised in the study were borrowed from past research and their reliability was further verified and confirmed through factor analysis and Cronbach reliability tests. We explore four main hypotheses. To test for these, regression analysis was conducted using 'process macro plug-in' developed by Hayes (2013). In strong support of the first two hypotheses, trust and job satisfaction were found to have the strongest impact on perceptions of organisational performance. Surprisingly, hypothesis 3 was not verified as supervisor support was found to play an insignificant role in shaping perceptions of organisational performance. In support of the forth hypothesis, gender was found to have a significant moderating effect on the above relationships. Further scrutiny of the role of gender revealed that the impact of trust on perceived performance was much more significant among females. Implications of these findings for future research and management practices are discussed.

Keywords: organisational performance; job satisfaction; trust; gender; supervisor support; age; service sector; United Arab Emirates; UAE.

DOI: 10.1504/IJBEX.2018.089796

International Journal of Business Excellence, 2018 Vol.14 No.3, pp.339 - 359

Received: 27 Aug 2016
Accepted: 03 Dec 2016
Published online: 12 Feb 2018 *

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