Title: Performance evaluation of TQM attainment in Indian manufacturing sector

Authors: Vineet Gupta; Dixit Garg; Raj Kumar

Addresses: Department of Mechanical Engineering, M.M. University, Mullana 133203, District-Ambala, Haryana, India ' Department of Mechanical Engineering, National Institute of Technology, Kurukshetra 136119, Haryana, India ' Department of Mechanical Engineering, Galaxy Global Group of Institutions, Dinarpur 133102, District-Ambala, Haryana, India

Abstract: Total quality management (TQM) improves product quality, expands business goodwill, provides competitive edge and increases customer-base with satisfaction. Most enterprises agree with the TQM potential and they have successfully implemented, although the stagnant urge of some effective performance evaluation mechanism is unfulfilled. With this thought, a performance evaluation model is proposed to examine the implementation performance of TQM practices in the automobile and automotive establishments in India. By this model, a company may analyse the effectiveness as a performance measure of implied TQM practices by considering attainment proportion to implement and significance proportion to fix priority in implementation. Further, the established inclusive effectiveness model is verified by statistical control chart. Also, an establishment is selected arbitrarily to check the applicability of the conceived model.

Keywords: significance proportion; attainment proportion; TQM practices; reliability coefficient.

DOI: 10.1504/IJSOM.2018.089252

International Journal of Services and Operations Management, 2018 Vol.29 No.2, pp.214 - 235

Received: 19 Feb 2016
Accepted: 07 Jun 2016
Published online: 11 Jan 2018 *

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