Title: Total quality management and job satisfaction among the bank employees

Authors: Md. Zahidul Islam; Ikramul Hasan; Md. Munir Hossain; Kim Cheng Patrick Low

Addresses: School of Business and Economics (UBDSBE), Universiti Brunei Darussalam, Jalan Tungku Link, BE-1410, Gadong, Brunei Darussalam ' School of Business, Independent University, Bangladesh Plot-16, Block-B, Aftab Uddin Ahmed Road, Bashundhara R/A, Dhaka 1212, Bangladesh ' Casual Academic (Marketing), School of Business, Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia ' Faculty of Construction Technologies Infrastructure and Management, Ryskulbekova Street, 28. Almaty, Kazakhstan

Abstract: Total quality management (TQM) is one of the popular practices among management practitioners for the last two decades. Most corporations/firms, nowadays, consider TQM as a source of competitive advantage. This paper aims to investigate the relationship between TQM elements and job satisfaction. This study is a quantitative research by nature. A questionnaire was developed from the previous studies and was used in this research. Regression was adopted to test hypotheses. The results of the study reveal that three independent variables, namely teamwork, organisational culture and reward and recognition have positive and significant relationships with job satisfaction. On the other hand, no significant relationship between organisational trust and job satisfaction was evidenced. The findings of this study may contribute significantly to the development of new knowledge, and help understand how TQM elements work in the banking sector of Bangladesh.

Keywords: culture; job satisfaction; reward and recognition; team work; TQM; trust.

DOI: 10.1504/IJLIC.2017.087373

International Journal of Learning and Intellectual Capital, 2017 Vol.14 No.4, pp.347 - 365

Received: 01 Nov 2016
Accepted: 24 Jan 2017
Published online: 13 Oct 2017 *

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