Title: Development of standardised e-business solutions via e-chain analysis in the digital utility

Authors: June Wei, Richard Platt, Boyd White, Andre P. Jasquith

Addresses: Department of Management and Management Information Systems, University of West Florida, Pensacola, FL 32514, USA. ' Department of Management and Management Information Systems, University of West Florida, Pensacola, FL 32514, USA. ' Siemens Building Technologies, Inc., 1233 Barrancas Avenue, Pensacola, FL 32501, USA. ' Gulf Power Company, One Energy Place, Pensacola, FL 32520, USA

Abstract: Information technology (IT) has been slowly adopted in the electric utility industry due to factors such as the lack of standards. The current study aims at developing standardised e-business solutions in the electric utility industry to accelerate IT adoptions. Specifically, first, three general chain models for the electric utility industry were presented (e-supply, e-value and e-customer). Then, e-business solutions in the electric utility industry were developed by mapping from three e-chain models. Finally, the current patterns of IT adoptions in the electric utility industry were presented by investigating applications of e-business solutions in the top ten dominant companies.

Keywords: supply chain management; SCM; value chain management; customer chain; e-business; electric utility industry; electronic business; information technology; e-supply chain; e-value chain; e-customer chain; electronic chain analysis; e-chain analysis; e-procurement; e-commerce; electronic commerce.

DOI: 10.1504/IJSS.2006.008728

International Journal of Services and Standards, 2006 Vol.2 No.2, pp.117 - 136

Published online: 18 Jan 2006 *

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