Title: A value co-creation approach to industrial product-service systems

Authors: Fang Zhao; Daolai Cheng

Addresses: College of Urban Construction and Safety Engineering, Shanghai Institute of Technology, No. 100 Haiquan Road, Fengxian District, Shanghai 201418, China ' School of Railway Transportation, Shanghai Institute of Technology, No.100 Haiquan Rd, Fengxian District, Shanghai 201418, China

Abstract: As present trends in economic and population growth continue, the natural environment is increasingly being stressed. More and more researchers, institutes and programs paid attention to Product-Service Systems (PSS) in the last decade because PSS integrates tangible artefact and intangible service to achieve sustainability, improve enterprise competitiveness and meet customer needs better. In order to respond to the transformation, this paper proposes the concept and approach of value co-creation for industrial PSS. In this paper, industrial product service is defined as service portfolio provided for satisfying customer's value demands based on sale of industrial product. Based on the discussion of value co-creation mechanism, a systematic solution to support the implementation of commerce management from different levels is proposed. Then the value co-creation process is discussed, which includes three cycles: 'value co-creation', 'ability development' and 'value realisation'. Finally, a case study is proposed to verify the feasibility and applicability.

Keywords: value demands; value co-creation; value creation process; industrial product-service systems.

DOI: 10.1504/IJSOI.2017.086557

International Journal of Services Operations and Informatics, 2017 Vol.8 No.4, pp.290 - 312

Received: 18 Dec 2015
Accepted: 06 Sep 2016
Published online: 12 Sep 2017 *

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