Title: A theoretical discussion of factors affecting the acceptance of m-commerce among SMTEs by integrating TTF with TAM

Authors: Saleh Alqatan; Noor Maizura Mohamad Noor; Mustafa Man; Rosmayati Mohemad

Addresses: School of Informatics and Applied Mathematics, Universiti Malaysia Terengganu, Malaysia ' School of Informatics and Applied Mathematics, Universiti Malaysia Terengganu, Malaysia ' School of Informatics and Applied Mathematics, Universiti Malaysia Terengganu, Malaysia ' School of Informatics and Applied Mathematics, Universiti Malaysia Terengganu, Malaysia

Abstract: Tourism is an information-based industry and innovative mobile applications are believed to provide new business opportunities for the industry. Most tourism firms throughout the globe consist of small and medium-sized enterprises (SMEs) and as such, SMEs utilisation of information systems (IS) is crucial in terms of added efficiency, effectiveness and innovation. However, the acceptance of m-commerce in SMEs remains very low, while the factors impacting the application of IS are still ambiguous. The objective of the current study was to integrate TTF with TAM to investigate the determinants of user acceptance of m-commerce among SMTEs. The study provides advanced knowledge of customer's acceptance of m-commerce in SMTEs, which will help the m-commerce providers in such enterprises to understand the factors that influence the acceptance of m-commerce in SMTEs. This in turn would play an important role in increasing the acceptance level of m-commerce among SMTEs.

Keywords: m-commerce; small and medium tourism enterprises; SMTEs; TAM model; TTF model.

DOI: 10.1504/IJBIS.2017.086057

International Journal of Business Information Systems, 2017 Vol.26 No.1, pp.66 - 111

Received: 15 Aug 2015
Accepted: 15 Apr 2016
Published online: 22 Aug 2017 *

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