EuroMed J. of Management   »   2017 Vol.2, No.2

 

 

Title: An empirical investigation for modelling the services supply chain of management consulting institutes in Iran using integrated fuzzy Delphi-ISM approach

 

Authors: Abdol Hamid Safaei Ghadikolaei; Mehrdad Madhoushi; Mahmood Yahyazadehfar; Hadi Balouei Jamkhaneh

 

Addresses:
Department of Industrial Management, University of Mazandaran, Babolsar, Iran
Department of Industrial Management, University of Mazandaran, Babolsar, Iran
Department of Business Administration, University of Mazandaran, Babolsar, Iran
Department of Industrial Management, University of Mazandaran, Babolsar, Iran

 

Abstract: Service supply chain management is among the approaches used to gain competitive advantage in an uncertain competitive environment in service companies. The main objective of this research was determination of the relationship and ranking of service supply chain processes of management consulting institutes (MCI) in Iran. Accordingly, first by a review of the literature and experts' opinion the service supply chain processes of MCI were identified. After identifying the processes, ISM is used to determine the relationship and rank service supply chain processes of MCI. The results suggest that service supply chain of MCI in Iran includes seven processes. Also the levels obtained in ISM indicate that in the service supply chain of MCI, it is necessary to focus on resources management and capacity and information technology. This research could be an important step to determine the indicators and assess service supply chain of MCI in Iran.

 

Keywords: service supply chain; service supply chain management; fuzzy delphi method; interpretive-structural modelling; ISM; management consulting institutes; MCI.

 

DOI: 10.1504/EMJM.2017.10006855

 

EuroMed J. of Management, 2017 Vol.2, No.2, pp.100 - 118

 

Submission date: 02 Feb 2017
Date of acceptance: 14 Mar 2017
Available online: 04 Aug 2017

 

 

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