Title: Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation

Authors: Nasrin Asgari; Soroush Avakh Darestani

Addresses: Faculty of Industrial and Mechanical Engineering, Islamic Azad University, Qazvin Branch, Qazvin, Iran ' Faculty of Industrial and Mechanical Engineering, Islamic Azad University, Qazvin Branch, Nokhbegan Blvd., Qazvin, P.O. Box 34185-1416, Iran

Abstract: Balanced scorecard has been selected as an organisation performance measurement tools in two last decades and implemented in both industrial and service companies. Using BSC and application with decision-making tools such as MCDM has received more attention by researches. In this paper, we have reviewed the literature on the balanced score card and MCDM methods. We have tried to identify different perspectives in terms of which to classify the existing papers. The result shows that about 30% of all researches about BSC have used MCDM tools to analysis and decision. Moreover, it is revealed that the number of publications since 1992 has a positive trend. More concentration has been taken in account for AHP, ANP and TOPSIS methods which is about totally 60% of the researches. Finally, this research represent that Iran and Taiwan are ranked as first and second with totally about 60% of the publication in this field of study. It also can be pertained that 65% of the questionnaires have been filled by experts from industrial or service companies.

Keywords: literature review; balanced scorecard; BSC; multi-criteria decision making.

DOI: 10.1504/IJSOM.2017.083768

International Journal of Services and Operations Management, 2017 Vol.27 No.2, pp.262 - 283

Received: 08 Aug 2015
Accepted: 11 Oct 2015
Published online: 22 Apr 2017 *

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