Title: Enterprise Resource Planning (ERP) implementation: a useful road map

Authors: Majed Al-Mashari, Mohamed Zairi, Koji Okazawa

Addresses: Department of Information Systems, College of Computer and Information Sciences, King Saud University, Riyadh 11543, P.O. Box 51178, Saudi Arabia. ' European Center for TQM, University of Bradford, Emm Lane, Bradford BD9 4JL, UK. ' European Center for TQM, University of Bradford, Emm Lane, Bradford BD9 4JL, UK

Abstract: Many enterprises have improved their productivity, cost structure, and organisational culture by implementing Enterprise Resource Planning (ERP). However, there are also many enterprises under estimating or misunderstanding the risks in ERP project. This study surveys the essential issues that maximise ERP benefits and minimise its risks. The paper covers various aspects of the literature related to ERP implementation, and proposes a road map for successful implementation.

Keywords: enterprise resource planning; ERP implementation; change management; business process reengineering; BPR; training; project management; communication; success factors; implementation risks; ERP benefits.

DOI: 10.1504/IJMED.2006.008248

International Journal of Management and Enterprise Development, 2006 Vol.3 No.1/2, pp.169 - 180

Published online: 25 Nov 2005 *

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