Title: Examining the influence of information system ratings on the performance of 3PL companies

Authors: Seong-Jong Joo; Gawon Yun

Addresses: College of Business, Central Washington University-Des Moines, 2400 S 240th St., Des Moines, WA 98198, USA ' College of Business Administration, University of Rhode Island, Kingston, Rhode Island, USA

Abstract: This study examines the influence of information system ratings on the performance of third-party logistics (3PL) companies using two DEA models along with one-way analysis of variance. The findings of this study are twofold: first, there is no significant performance difference at a group level by the information system ratings, which has been confirmed with analysis of variance; second, however, we have confirmed performance differences at an individual or company level due to the information system ratings using data envelopment analysis (DEA). The major contribution of this study is the first attempt to measure 3PL performance in conjunction with information systems that help supply chain management with tracking and locating products and sharing information among supply chain players.

Keywords: 3PL companies; third-party logistics; information systems; benchmarking; data envelopment analysis; DEA; performance measurement; information system ratings; supply chain management; SCM; product tracking; product location; information sharing.

DOI: 10.1504/IJLSM.2017.081963

International Journal of Logistics Systems and Management, 2017 Vol.26 No.3, pp.316 - 328

Received: 17 Sep 2015
Accepted: 19 Dec 2015
Published online: 31 Jan 2017 *

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