Title: Performance measurement of French incubators

Authors: Karim Messeghem; Sylvie Sammut; Florence Gangloff; Chaffik Bakkali

Addresses: Labex Entreprendre – MRM, University of Montpellier, Avenue Raymond Dugrand, CS 59640, 34960 Montpellier Cedex 2, France ' Labex Entreprendre – MRM, University of Montpellier, CS 19519, 34960 Montpellier Cedex 2, France ' ESSCA – École de Management, 1 rue Lakanal, BP 40348, 49003 ANGERS, Cedex 01, France ' Labex Entreprendre – MRM, University of Montpellier, Avenue Raymond Dugrand, CS 59640, 34960 Montpellier Cedex 2, France

Abstract: Assessing the performance of incubators is a major challenge for public authorities, entrepreneurs and incubator managers. The literature reveals that although many studies have focused on incubator performance most are based on the perspective of only one of these stakeholders. Our objective is to propose a performance measurement tool that involves all stakeholders. This qualitative study is based on interviews with French policymakers, entrepreneurs and incubator managers and uses a balanced scorecard approach.

Keywords: business incubators; balanced scorecard; BSC; interactive control; performance measurement; strategic map; qualitative approach; incubator performance; France; entrepreneurship.

DOI: 10.1504/IJESB.2017.081042

International Journal of Entrepreneurship and Small Business, 2017 Vol.30 No.1, pp.4 - 21

Received: 03 Nov 2015
Accepted: 13 Dec 2015
Published online: 19 Dec 2016 *

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