Title: Key factors increasing the trust and intention to adopt standard cloud-based applications

Authors: Charlie C. Chen; Makoto Nakayama

Addresses: Appalachian State University, Boone, North Carolina 28608, USA ' DePaul University, Chicago, Illinois, 60604, USA

Abstract: Cloud-based applications enable agile implementation to facilitate timely organisational change. A generic standard cloud-based application like Google Docs is among the first to be considered for adoption. Thus, it is worthy to examine what factors influence trust and the intention of continuing use for such a cloud-based application. Unlike traditional, on-premise applications, familiarity is not an issue for trusting generic, simple cloud-based applications. Moreover, perceived risk is low enough that it has negative, as opposed to the usual positive, impact on trust and the intention of continuing use. The results of this study also imply that the agile adoption of standard cloud-based applications needs to consider factors, including perceived privacy control, system quality, and user satisfaction because these factors can increase the trust of users. Theoretical and practical implications were drawn from the findings of this study.

Keywords: cloud-based applications; on-premise applications; adoption models; organisational change; trust; intention to adopt; cloud computing; perceived risk; perceived privacy control; system quality; user satisfaction.

DOI: 10.1504/IJISCM.2016.079566

International Journal of Information Systems and Change Management, 2016 Vol.8 No.2, pp.144 - 159

Received: 05 Nov 2015
Accepted: 10 May 2016
Published online: 02 Oct 2016 *

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