Title: Technical and organisational challenges facing transactional e-government systems: an empirical study
Author: Madi Al-Sebie, Zahir Irani
School of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, UK.
School of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, UK
Abstract: E-government systems pass through stages until they reach the highest potential of providing customers with full online interaction with their governments, thus enabling them to obtain government information and services from a single point of access. The transactional stage of e-government is one of the most important to the implementation of an e-government system as it represents the highest level of interaction within organisations and between customers and government organisations. Due to the importance of the transactional stage of the e-government system and its positive impact, not only on making the delivery of external services quicker, but also on increasing the efficiency of internal government processes, government organisations might seek to reach this stage. However, in order to reach the transactional stage of e-government, government organisations face various challenges; these challenges could be political, technical, economic, social or organisational. In fact, there appears to be an absence of theoretical models for the technical and organisational challenges facing transactional e-government systems. Furthermore, there is a lack of studies focusing on identification of the importance, categorisation and presentation of strategies for overcoming technical and organisational challenges. Therefore, this paper will try to fill the information gap based on empirical case studies of two government organisations. This paper will propose the conceptual model, identify the importance, categorisation and presentation of the strategies for overcoming technical and organisational challenges facing a transactional e-government system.
Keywords: technical challenges; organisational challenges; transactional e-government; electronic government; government information; government services; government organisations; Dubai.
Electronic Government, an Int. J., 2005 Vol.2, No.3, pp.247 - 276
Available online: 16 Sep 2005