Title: E-government effectiveness: a rocket model of contributing user-related factors

Authors: Mohammad I. Merhi; Kai S. Koong

Addresses: Department of Decision Sciences, Judd Leighton School of Business and Economics, Indiana University South Bend, 1700 Mishawaka Avenue, South Bend, IN 46634, USA ' School of Economics and Management, Xidian University, 2 South Taibai Road, Chang'an, Xi'an, Shaanxi, China

Abstract: This paper proposes an extended and holistic model of e-government effectiveness and user factors in the areas of technology acceptance model, contingency theory, and general systems theory used as the basis for the development of the 'Rocket Model' to demonstrate how e-government initiatives can be effective. The model is validated using two methods: (1) well established theories and (2) the five component model of an information system. A quantitative tool based on weighted scores is also used to assess the model and demonstrate its usefulness for best practices.

Keywords: e-government effectiveness; rocket model; security; transparency; trust; user factors; weighted score; electronic government; technology acceptance model; TAM; contingency theory; general systems theory; information systems.

DOI: 10.1504/IJSS.2016.076968

International Journal of Services and Standards, 2016 Vol.11 No.1, pp.1 - 19

Received: 25 May 2015
Accepted: 14 Jul 2015
Published online: 09 Jun 2016 *

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