Title: SRM index development and validation in Indian automobile sector

Authors: Arun Kumar Agariya; Deepali Singh

Addresses: Department of Management, New Academic Block, Birla Institute of Technology and Science, Pilani, Rajasthan-333031, India ' ABV-Indian Institute of Information Technology and Management, Room No. 101, A-Block, Gwalior (MP)-474015, India

Abstract: The research paper proposes a reliable and valid supplier relationship management (SRM) index as a strategic tool specifically catering to Indian automobile sector. A standard methodology of scale development was followed to develop SRM scale and a case-based method was used to develop the index. SRM in Indian automobile sector emerged out to be a multi-dimensional construct comprising of trust, service quality, R'D and technological capability, flexibility, market orientation and support services. The literature in the area of SRM majorly deals with specific aspects of supply chain management like supplier selection, development and collaboration as well as purchasing strategy. But there is paucity of research pertaining to industry specific SRM index development and validation so as to get a holistic view. The strategic implications as well as marketing practitioners point of view is also discussed at the end for efficient and effective SRM practices by using SRM index.

Keywords: supplier relationship management; SRM scale; SRM index; automobile industry; exploratory factor analysis; confirmatory factor analysis; India; automotive suppliers; trust; service quality; R&D; research and development; technological capability; flexibility; market orientation; support services; supply chain management; SCM; supplier selection; supplier development; supply chain collaboration; purchasing strategy; marketing.

DOI: 10.1504/IJBPSCM.2016.075998

International Journal of Business Performance and Supply Chain Modelling, 2016 Vol.8 No.1, pp.1 - 26

Received: 28 Feb 2014
Accepted: 10 Sep 2014
Published online: 21 Apr 2016 *

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