Title: Organisational citizenship behaviour and employee engagement at a leading Indian public sector oil company

Authors: Manosi Chaudhuri; Sonakshi Govil

Addresses: Birla Institute of Management Technology, Plot No. 5, Knowledge Park II, Greater NOIDA, UP-201306, India ' Birla Institute of Management Technology, Plot No. 5, Knowledge Park II, Greater NOIDA, UP-201306, India

Abstract: The paper focuses on the level of employee engagement and organisational citizenship behaviour (OCB) in a leading Indian public sector oil company. These aspects were measured through a survey, and the major factors influencing them were identified. Factor analysis results indicate that loyalty, organisational commitment, conscientiousness and civic virtue are the major factors affecting OCB; and that employee worth, employee development and awareness, organisational communication and benefits, and employee involvement are the major factors affecting employee engagement. A high level of OCB and a moderate level of engagement were found on the basis of our survey. Various data analysis tools were used to identify difference in employee opinion for both employee engagement and OCB. Also, the degree of relationship between OCB and employee engagement for different grades was calculated. Based on the findings, different employee engagement activities, based on the specific needs of the employees, were suggested for different grades of employees.

Keywords: organisational citizenship behaviour; OCB; employee engagement; loyalty; organisational commitment; conscientiousness; civic virtue; employee involvement; India; public sector; oil industry.

DOI: 10.1504/IJPEE.2015.074354

International Journal of Pluralism and Economics Education, 2015 Vol.6 No.3, pp.237 - 250

Received: 28 Mar 2015
Accepted: 27 Sep 2015
Published online: 24 Jan 2016 *

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