Title: Conceptual model of enterprise resource planning and business intelligence systems usage

Authors: Muhmmad Islam Mahmoud Nofal; Zawiyah Mohammad Yusof

Addresses: Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 Bangi Selangor, Malaysia ' Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 Bangi Selangor, Malaysia

Abstract: Businesses have invested considerable resources in the usage of enterprise resource planning (ERP) and business intelligence (BI) systems. These systems were heavily studied in developed countries while there are a few and narrowly focused studies in developing ones. However, studies on the integration of ERP and BI have not been given enough attention (hereafter ERPBI). There are many challenges facing the ERPBI usage in term of the steadily increasing speed with which new technologies are evolving. In addition, there are a number of factors that affecting this usage. Based on the finding of the literature, a model from a critical success factors (CSFs) perspective that examine the relationship between ERPBI usage and organisational performance is proposed. The conceptual model provides a foundation for more research in the future. The expected results of the study will improve the business outcome and help design strategies based on an investigation between ERPBI usage and organisational performance.

Keywords: enterprise resource planning; ERP; business intelligence; BI; organisational performance; conceptual modelling; systems usage; critical success factors; CSFs; firm performance.

DOI: 10.1504/IJBIS.2016.074260

International Journal of Business Information Systems, 2016 Vol.21 No.2, pp.178 - 194

Received: 05 Mar 2014
Accepted: 13 Sep 2014
Published online: 20 Jan 2016 *

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