Title: The performance diamond: measuring public sector organisational performance

Authors: Ajmal Waheed

Addresses: School of Management Sciences, Quaid-e-Azam University, Islamabad, Pakistan

Abstract: The purpose of this paper is to suggest a multi-dimensional analytical framework of effectiveness, efficiency, relevancy, learning1innovation (EERL) for assessing the performance of public sector organisations (PSOs) in reference to Public Sector In-Service Training Institutes (PSTIs) in Pakistan as an example of how the model can be operationalised. This framework (EERL) has broad canvas and covers almost everything, which can influence organisational performance (i.e., inputs, outputs, outcomes etc) and have significant usefulness in seeking to capture the performance of PSOs. Performance indicators of each of these four criteria have also been discussed. The performance of PSOs depends on the simultaneous achievement of these criteria which purports that good performance on the part of PSOs means improvement in realising these criteria. This framework is relevant from both an academic and practical point of view and has implications for policy-makers in terms of conceptualising and measuring performance in the PSOs.

Keywords: organisational performance; effectiveness; efficiency; relevancy; learning; innovation; performance criteria; public sector organisations; PSOs; Pakistan.

DOI: 10.1504/IJBPM.2016.073338

International Journal of Business Performance Management, 2016 Vol.17 No.1, pp.65 - 88

Received: 04 Nov 2014
Accepted: 26 Feb 2015
Published online: 30 Nov 2015 *

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