Title: The viable system model and the DCSYM methodology to the e-Government for Mediterranean Countries perspective: a case study in Corfu Sunspots tourist agency

Authors: Alexandros V. Miaris; Anastassios N. Riggas; Nikitas A. Assimakopoulos

Addresses: Department of Informatics, University of Piraeus, Karaoli and Dimitriou 80, 185 34 Piraeus, Greece ' Department of Informatics, University of Piraeus, Karaoli and Dimitriou 80, 185 34 Piraeus, Greece ' Department of Informatics, University of Piraeus, Karaoli and Dimitriou 80, 185 34 Piraeus, Greece

Abstract: Changes in information and communication technology (ICT) require continuous modifications in contemporary organisations and in corresponding work processes. Although technologies are a means and not an end, they should be chosen considering legal frameworks, organisational issues, social and territorial peculiarities and economic sustainability. The e-Government for Mediterranean Countries (eG4M) (Misuraca, 2006) project basically concentrates on extending, completing and improving the e-model through the achievement of new research results and its application by participating with the support of the Mediterranean Countries (MCs) - in establishing and consolidating their e-Government systems. This paper focuses on improving the modelling of eG4M perspective using systemic methodologies and especially the viable system model and DCSYM. The methodologies' target is to correctly analyse and form the model and in parallel to improve it. Systemic methodologies focus on human and are very valuable tools which help understand and define the functions of a system.

Keywords: e-Government for Mediterranean Countries; eG4M project; systemic approach; process modelling; viable system model; DCSYM methodology; case study; modelling; Corfu Sunspots; tourism industry; tourist agencies; electronic government; ICT; knowledge management; process orientation; e-governance; electronic governance.

DOI: 10.1504/IJASS.2015.072480

International Journal of Applied Systemic Studies, 2015 Vol.6 No.2, pp.185 - 198

Received: 16 Dec 2014
Accepted: 16 Jun 2015
Published online: 14 Oct 2015 *

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