Title: Nurses as good citizens in healthcare organisations: a manifest needs satisfaction perspective

Authors: Shih Yung Chou; Erlinda Lopez-Rodriguez; Xiaohu Zhang

Addresses: College of Business and Engineering, The University of Texas of the Permian Basin, 4901 E. University, Odessa, TX 79762, USA ' Ila Faya Miller School of Nursing and Health Professionals, University of the Incarnate Word, 4301 Broadway, San Antonio, TX 78209, USA ' HEB School of Business and Administration, University of the Incarnate Word, 4301 Broadway, San Antonio, TX 78209, USA

Abstract: It has been demonstrated that organisational citizenship behaviour (OCB) exhibited by nurses is critical to the effectiveness of healthcare organisations. As a consequence, research exploring determinants of nurses' OCBs has increased dramatically. Little attention, however, has been paid to how nurses' manifest needs affect their OCBs. Accordingly, in this study, we empirically examine the impact of the need for achievement, need for affiliation, and need for autonomy on nurses' OCBs. Two hundred and eleven nurses are analysed using multiple regression. Results illustrate that the need for achievement is a significant predictor of a nurse's OCB. Findings of this study may help healthcare administrators establish a work environment where nurses' OCBs are encouraged.

Keywords: organisational citizenship behaviour; OCB; need for achievement; need for affiliation; need for autonomy; nurses; good citizens; healthcare organisations; needs satisfaction.

DOI: 10.1504/IJBHR.2015.071475

International Journal of Behavioural and Healthcare Research, 2015 Vol.5 No.1/2, pp.73 - 87

Received: 10 Dec 2014
Accepted: 16 Jun 2015
Published online: 29 Aug 2015 *

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