Title: The determinants of intention and usage of DSS in the academic environment: a cross-cultural study

Authors: Khaled A. Alshare; Helmi Hammami; Peggy L. Lane

Addresses: Department of Accounting & Information Systems, College of Business & Economics, Qatar University, P.O. Box: 2713, Doha, Qatar ' ESC Rennes School of Business, 2 Rue Robert d'Arbrissel, 35065 Rennes, France ' Steven L. Craig School of Business, Missouri Western State University, 4525 Downs Drive, St. Joseph, MO 64507, USA

Abstract: This study examines factors that influence student intention and use of Decision Support Systems (DSSs) by using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Antecedent variables considered are student attitude, performance expectancy, effort expectancy, and perceived career relevancy. The proposed model was tested by employing a Structural Equation Model (SEM) using two convenience samples of university students - one from Qatar and one from the USA. The results indicate there are differences in the two cultures. In order to impact student attitude and thus impact their intention and usage of DSS, instructors should introduce the concept of DSS by utilising a learning by doing approach. Instructors need to highlight the link between usage of DSS and career opportunities. Educators should pay close attention to the cultural differences among students to be able to deliver the instructions in the most effective and beneficial way to all students.

Keywords: decision support systems; DSS; intention to use; usage; cross-cultural study; UTAUT; student attitudes; perceived career relevance; culture; performance expectancy; effort expectancy; higher education; structural equation modelling; SEM; Qatar; USA; United States; university students; career opportunities; cultural differences.

DOI: 10.1504/IJSS.2015.070692

International Journal of Services and Standards, 2015 Vol.10 No.3, pp.116 - 133

Received: 23 Feb 2015
Accepted: 08 Jun 2015

Published online: 19 Jul 2015 *

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