Title: ERP stakeholders' perceptions of data quality and utility

Authors: Glen D. Murphy; Paul Hyland

Addresses: School of Management, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, Queensland, 4000, Australia ' School of Management, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, Queensland, 4000, Australia

Abstract: While data quality has been identified as a critical factor associated with enterprise resource planning (ERP) failure, the relationship between ERP stakeholders, the information they require and its relationship to ERP outcomes continues to be poorly understood. Applying stakeholder theory to the problem of ERP performance, we put forward a framework articulating the fundamental differences in the way users differentiate between ERP data quality and utility. We argue that the failure of ERPs to produce significant organisational outcomes can be attributed to conflict between stakeholder groups over whether the data contained within an ERP is of adequate 'quality'. The framework provides guidance as how to manage data flows between stakeholders, offering insight into each of their specific data requirements. The framework provides support for the idea that stakeholder affiliation dictates the assumptions and core values held by individuals, driving their data needs and their perceptions of data quality and utility.

Keywords: data quality; data utility; ERP stakeholders; data roles; enterprise resource planning; stakeholder perceptions; stakeholder theory; ERP performance; data flow management.

DOI: 10.1504/IJIQ.2014.068660

International Journal of Information Quality, 2014 Vol.3 No.4, pp.322 - 339

Received: 05 Aug 2013
Accepted: 10 Jun 2014

Published online: 17 Apr 2015 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article