Title: Gauging acceptability of governmental intervention in terms of smart card technology

Authors: Alan D. Smith

Addresses: Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219 3099, USA

Abstract: Authentication and security safeguards within the auto identification industry provide the basic background for identification and successful authentication in B2B, B2C, and G2B transactions. The four hypotheses were generated from a review of the literature and derived from the model presented in the paper using linear regression techniques to test hypotheses using factor score-based constructs, with the dependent variable, ||Do you feel that the government should mandate smart cards?|| These hypotheses are to be tested through an application of PCA (principal component analysis) and factor analyses techniques. In essence, the results also suggest that, although there were three statistically significant independent constructs or groupings via the factor analyses, there was no evidence that the participants surveyed were willing to endorse governmental monitoring or invention in terms of mandating smart card-related technologies, regardless of their intended CRM benefits to the consumer.

Keywords: CRM; empirical; e-security; e-government; HIPAA; IT-infrastructure; government intervention; smart card technology; electronic security; electronic government; smart cards; automatic identification; governmental monitoring; customer relationship management.

DOI: 10.1504/EG.2005.006650

Electronic Government, an International Journal, 2005 Vol.2 No.1, pp.87 - 110

Published online: 31 Mar 2005 *

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