Int. J. of Information Technology and Management   »   2014 Vol.13, No.4

 

 

Title: An investigation of national policies on transformational government (t-Gov) in Europe

 

Authors: Konstantinos Parisopoulos; Efthimios Tambouris; Konstantinos Tarabanis

 

Addresses:
University of Macedonia, Greece 156 Egnatia Str., 54006 Thessaloniki, Greece
University of Macedonia, Greece 156 Egnatia Str., 54006 Thessaloniki, Greece
University of Macedonia, Greece 156 Egnatia Str., 54006 Thessaloniki, Greece

 

Abstract: Electronic government (e-government) is high in the agenda of a large number of countries worldwide for more than a decade now. Recently, the concept of transformational government (t-Gov) was introduced to determine the stage of e-government evolution characterised by the radical restructuring of the public sector towards efficiency. The aim of this paper is to understand t-Gov and investigate the level of t-Gov sophistication in Europe by assessing the e-government policies of 18 European Union member states. We first review the relevant literature, to conclude t-Gov embraces nine defining elements namely user-centric services, joined-up government, one-stop government, multichannel service delivery, flexibility, efficiency, increased human skills, organisational change and change of attitude of public servants, and value innovation. We also review e-government assessment frameworks that could be used to evaluate t-Gov sophistication. We thereafter critically examine and compare the degree of t-Gov sophistication of 18 European Union member states. Here, the results suggest that most strategies partially only exploit the full potential of t-Gov. For example, all strategies address user-centric services and most address efficiency, breaking out of silos, and joined-up government. On the other hand, however, no policy addresses constant value creation and value innovation and only a few address flexibility and organisational change and change of attitude. Using a published e-government assessment framework we finally compare progress across Europe with regards to t-Gov.

 

Keywords: transformational government; t-Gov; national policies; public sector restructuring; public sector efficiency; value innovation; European Union; Europe; electronic government; e-government; user-centric services; joined-up government; one-stop government; multichannel service delivery; flexibility; human skills; organisational change; attitude changes; value innovation.

 

DOI: 10.1504/IJITM.2014.065628

 

Int. J. of Information Technology and Management, 2014 Vol.13, No.4, pp.305 - 323

 

Available online: 31 Oct 2014

 

 

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