Title: Implementing mobile government in Jordan: strategies for success

Authors: Sultan Al-Masaeed; Steve Love

Addresses: Business School, The University of Jordan, Amman 26150, Jordan ' Information Systems and Computing School, Brunel University, Uxbridge UB8 3PH, UK

Abstract: Mobile government (m-government) is a delivery channel for governments to provide timely information and services ubiquitously to residents, businesses and other government departments. Jordan was quick to appreciate the potential benefits of m-government and launched an e-government mobile portal in 2011. A two-phased mixed methods study was conducted through the use of focus groups and survey research. The outcome of this study is a potential roadmap for the Jordanian government and other governments that have similar characteristics to implement. M-government successfully and gain users acceptance. Limitations and recommendations for research and practice are also presented and discussed in this paper.

Keywords: mobile government; m-government roadmap; m-government framework; m-government acceptance; user-centred m-government; Jordan; e-government; mobile portals; electronic government.

DOI: 10.1504/IJEG.2014.065077

International Journal of Electronic Governance, 2014 Vol.7 No.1, pp.3 - 26

Received: 22 May 2013
Accepted: 27 Mar 2014

Published online: 06 Feb 2015 *

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