Title: Examining Jordanian citizens' intention to adopt electronic government

Authors: Mohammad Alryalat; Yogesh K. Dwivedi; Michael D. Williams

Addresses: School of Management, Swansea University, Swansea, SA2 8PP, Wales, UK ' School of Management, Swansea University, Swansea, SA2 8PP, Wales, UK ' School of Management, Swansea University, Swansea, SA2 8PP, Wales, UK

Abstract: This study examines the factors such as trust, security, facilitating conditions, and social influence and their influence on behavioural intention to use e-government systems among Jordanians. The study investigates social influence and facilitating conditions deriving from the unified model of acceptance and use of technology (UTAUT) along with the other commonly experienced factors being used in the e-government adoption research: trust and security. The study was conducted by surveying a broad diversity of citizens from the Jordanian community. Structural equation modelling techniques are applied to data collected through a survey questionnaire from 538 participants with complete responses. The result of the analysis showed that trust, perceived security, facilitating conditions, and social influence has a positive and significant influence on behavioural intention to use the e-government system. Moreover, perceived security was also found strongly significant on the trust of e-government system. The findings provide several important implications for e-government research and practice.

Keywords: e-government; trust; perceived security; facilitating conditions; social influence; citizen participation; Jordan; intention to adopt; electronic government; unified model of acceptance and use of technology; UTAUT; structural equation modelling; SEM; behavioural intention.

DOI: 10.1504/EG.2013.058788

Electronic Government, an International Journal, 2013 Vol.10 No.3/4, pp.324 - 342

Published online: 19 Jan 2014 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article