Title: Applications of ''human factors'' in wireless telecommunications service delivery

Authors: Young B. Choi, Joshua S. Krause, Michelle Arcibal Imperio, Stephen P. Macchio, Kimberly A. Rill

Addresses: Information Technology and Management Science Programme, College of Business, James Madison University, 800 South Main Street, Harrisonburg, VA 22807-0001, USA. ' Integrated Science and Technology, James Madison University, 800 South Main Street, Harrisonburg, VA 22807-0001, USA. ' Information Technology and Management Science Program, James Madison University, 800 South Main Street, Harrisonburg, VA 22807-0001, USA. ' Information Technology and Management Science Program, James Madison University, 800 South Main Street, Harrisonburg, VA 22807-0001, USA. ' Integrated Science and Technology, James Madison University, 800 South Main Street, Harrisonburg, VA 22807-0001, USA

Abstract: This paper describes how the application of human factors in wireless telecommunications service deals with human involvement and their ways to communicate across a distance and how to successfully deliver this task. The results of the paper show that wireless technology is being developed fast and mobile phone use is particularly on the rise. With this knowledge, the findings of this research show that human factors are essential in incorporating a successful service delivery system for wireless telecommunications.

Keywords: human factors; human factors engineering; HFE; ETSI; ITU-T; ISO; wireless telecommunications service delivery; services; information processing model; sensory memory; short-term memory; STM; long-term memory; LTM; Federal Communications Commission; FCC; radio frequency; RF; specific absorption rate; SAR; electromagnetic interface; EMI; giant magnetoresistance; GMR; mobile phones.

DOI: 10.1504/IJSS.2005.005801

International Journal of Services and Standards, 2005 Vol.1 No.3, pp.287 - 298

Published online: 06 Dec 2004 *

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