Title: How do hotels state their missions? Evidence from an emerging country

Authors: Erdal Akdeve; Mehmet Ali Koseoglu

Addresses: School of Management, Yildirim Beyazit University, Ankara, Turkey ' College of Business, Minot State University, Minot, ND 58707, USA; School of Management, Yildirim Beyazit University, Ankara, Turkey

Abstract: This study, by defining the elements in the mission statements that hotels use, examines whether these statements are related to their star ratings, operation times and the quality certificate they possess, their year of establishment and their premises. The sample consists of 3-, 4- and 5-Star hotels licensed by the Ministry of Tourism in Turkey. The mission statements of these hotels have been collected from their web pages and a content analysis has been conducted. It was determined that generally the hotels used at most 3, 4 or 5 elements simultaneously. However, it was observed that they gave little consideration to the information related to the elements of public image, employees, survival, technology and markets. It was noted that the elements which were used or not used were similar depending on their characteristics. Finally, the findings resulting from the study were evaluated and future options discussed.

Keywords: mission statements; hotels; Turkey; star ratings; operation times; quality certificates; hotel industry; public image; employees.

DOI: 10.1504/IJLTM.2013.057310

International Journal of Leisure and Tourism Marketing, 2013 Vol.3 No.4, pp.303 - 327

Received: 18 Jan 2013
Accepted: 21 Mar 2013
Published online: 24 Oct 2013 *

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