Title: Enhancing automated teller machine with multi-lingual and multi-denominational software functionalities
Authors: Boluwaji A. Akinnuwesi; Faith-Michael E. Uzoka; Adetoba P. Obasa
Department of Information Technology, Bells University of Technology, P.M.B. 1015, Ota, Ogun State, Nigeria
Department of Computer Science and Information Systems, Mount Royal University, Calgary, Alberta, T3E 6K6 Canada
Department of Computer Science and Technology, Bells University of Technology, P.M.B. 1015, Ota, Ogun State, Nigeria
Abstract: In this study, we conceptualise a multi-lingual and multi-denominational software for automated teller machine (ATM). The purpose is to model an ATM that communicates in different pre-defined languages and dispenses cash in different denominations based on the customers' choices, thereby enhancing the ease of use by customers and reducing frustrations by rural dwellers. The architecture of the system was developed using the unified modelling language, whereas the prototype was developed using Java programming language for the front-end, and Oracle database management system as the back-end. The prototype was tested using some hypothetical data and was found to successfully mimic ATM transactions in the local Nigerian languages. The results of the study also point to an improvement in the user interface with icons and music being more friendly and welcoming to the local populace.
Keywords: multi-lingual ATMs; multi-denomination ATMs; automated teller machines; currency denomination; multi-lingual software; multi-denomination software; banking machines; cash withdrawals; customer service; user friendly ATMs; e-finance; electronic finance; rural communities; rural areas; unified modelling language; UML; Java; Oracle DBMS; Nigeria.
Int. J. of Electronic Finance, 2013 Vol.7, No.2, pp.97 - 114
Available online: 19 Oct 2013