Title: Role of plug and play devices and service level agreement in data recovery system

Authors: Swati Pandey; Meera Singh; Prateek Chaurasia; Madhvendra Misra

Addresses: Division of Master of Business Administration (IT), Indian Institute of Information Technology-Allahabad, Jhalwa – 211012, UP, India ' Division of Master of Business Administration (IT), Indian Institute of Information Technology-Allahabad, Jhalwa – 211012, UP, India ' Division of Master of Business Administration (IT), Indian Institute of Information Technology-Allahabad, Jhalwa – 211012, UP, India ' Division of MBA (IT) and MS-CLIS, Indian Institute of Information Technology-Allahabad, Jhalwa –211012, UP, India

Abstract: Plug and play data recovery devices provides a mechanism for quick and hassle free data backup. They help in data storage and backup without having to incur the cost of offsite infrastructure. Many service providers help organisations to safeguard their confidential data by not only devising but also managing the entire process and maintain it on their behalf. The interaction between organisation and service providers is accomplished through service level agreements. SLA is a statement wherein various service level options are provided out of which the best suited option is selected to support the customer organisation, which describes the services to be given specifying the timing, frequency and cost of service. It is a continuous process which ensures not only the proper adoption but also that the services defined is correctly and effectually delivered.

Keywords: business continuity; data recovery systems; disaster recovery; plug and play; service level agreements; SLAs; virtualisation; data backup; data storage.

DOI: 10.1504/IJBCRM.2013.056347

International Journal of Business Continuity and Risk Management, 2013 Vol.4 No.2, pp.155 - 169

Received: 22 Apr 2013
Accepted: 06 Jun 2013
Published online: 31 Mar 2014 *

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