Title: Qualitative and quantitative aspects of maintenance performance measurement: a data fusion approach

Authors: Luis Berges; Diego Galar; Christer Stenström

Addresses: Department of Design and Manufacturing Engineering, University of Zaragoza, Escuela de Ingeniería y Arquitectura, María Luna, 3 50018 Zaragoza, Spain ' Division of Operation and Maintenance Engineering, Luleå University of Technology, SE-971 87 Luleå, Sweden ' Division of Operation and Maintenance Engineering, Luleå University of Technology, SE-971 87 Luleå, Sweden

Abstract: The measurement of maintenance performance is often faced with a lack in knowledge about the real function of the maintenance department within organisations, and consequently appropriate targets from the global mission and vision are absence. Measurement metrics are not adapted to real needs, which have a strong human factor; nor is there a roadmap of the amount of data to be collected, their processing or how they are used in decision making. This article proposes a model where qualitative and quantitative methods are combined to complement the advantages of both.

Keywords: human factors; maintenance performance; data fusion; indicators; performance measurement; data collection; data processing; decision making.

DOI: 10.1504/IJSEAM.2013.056328

International Journal of Strategic Engineering Asset Management, 2013 Vol.1 No.3, pp.238 - 252

Published online: 26 Jul 2014 *

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