Title: Issues and challenges in e-governance planning

Authors: Ramaraj Palanisamy

Addresses: Department of Information Systems, The Gerald Schwartz School of Business and Information Systems, St. Francis Xavier University, Antigonish, NS B2G 2W5, Canada

Abstract: The emergence of information and communication technology (ICT) has affected the functions and roles of governments. E-governance has been one of the main impacts of ICT. Many governments have realised the benefits of e-governance and have started offering their services through the internet. Based on a review of literature, this paper summarises the recent issues and challenges in e-governance development. The following key issues were identified and addressed: e-governance trends, e-governance evolution, e-governance usage, e-governance websites, e-government services, connectivity, e-governance readiness, citizen participation, e-governance technology, change management and funding. The following major challenges were identified: trust building in e-governance, ICT management, and privacy and security. Lessons from the analysis of issues and challenges are summarised. Research oriented managerial implications in the form of action plan are given.

Keywords: e-governance planning; e-governance usage; e-governance evolution; ICT management; e-governance services; electronic governance; information and communication technology; citizen participation; change management; trust; privacy; security.

DOI: 10.1504/EG.2004.005551

Electronic Government, an International Journal, 2004 Vol.1 No.3, pp.253 - 272

Published online: 19 Oct 2004 *

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