Title: A KPI model for logistics partners' search and suggestion to create virtual organisations

Authors: Omir Correia Alves Junior; Ricardo J. Rabelo

Addresses: Department of Computer Science, State University of Santa Catarina (UDESC), Paulo Malschitzki Street, Joinville, Santa Catarina State, 89219-710, Brazil ' Department of Automation and Systems Engineering, Federal University of Santa Catarina (UFSC), P.O. Box 476, Florianópolis, Santa Catarina State, 88040-900, Brazil

Abstract: This paper presents an exploratory and qualitative work of a novel model for the selection of the most adequate logistics providers to compose virtual organisations. It includes a performance measurement model and a supporting methodology that considers the intrinsic dynamics, autonomy and temporality of virtual organisations, involving both intra and inter-organisational strategic indicators. The model is flexible in terms of both allowing performance indicator weight relaxation and being adapted according to the organisation's governance model. A software prototype was developed and interviews with specialists were carried out to evaluate the model. Results are discussed at the end.

Keywords: virtual organisations; logistics partners; partner selection; key performance indicators; KPIs; logistics providers; performance measurement; modelling.

DOI: 10.1504/IJNVO.2013.053746

International Journal of Networking and Virtual Organisations, 2013 Vol.12 No.2, pp.149 - 177

Received: 27 Aug 2012
Accepted: 06 Jan 2013

Published online: 31 Mar 2014 *

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